How to start a drop shipping business in KENYA


Drop shipping has emerged as a popular business model for many entrepreneurs, especially in Kenya. It allows you to sell products directly to customers without holding any inventory. This model is attractive due to its low startup costs and minimal risk. Here’s a detailed guide on how to start a drop shipping business in Kenya.

1. Understanding Drop Shipping

Drop shipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when you sell a product, you purchase the item from a third party and have it shipped directly to the customer. As a result, you never see or handle the product. The biggest difference between drop shipping and the standard retail model is that the selling merchant doesn’t stock or own inventory.

2. Benefits of Drop Shipping

  • Low Startup Costs: You don’t need to invest heavily in inventory or warehousing.
  • Minimal Risk: Since you only purchase products after a customer places an order, there’s less financial risk.
  • Wide Product Range: You can offer a wide variety of products without needing to manage stock.
  • Flexibility: You can run your business from anywhere with an internet connection.

3. Choosing Your Niche

Choosing the right niche is crucial for your drop shipping business. Consider the following factors:

  • Passion and Knowledge: Choose a niche that you are passionate
  • Market Demand: Use tools like Google Trends, SEMrush, and social media platforms to gauge market demand and interest in potential niches.
  • Competition: Evaluate the competition in your chosen niche. High competition might indicate a profitable market, but it also means you’ll need a solid strategy to stand out.
  • Profit Margins: Calculate potential profit margins to ensure your business can be profitable.

4. Finding Reliable Suppliers

A key aspect of drop shipping is finding reliable suppliers who can deliver quality products on time. Here’s how to find them:

  • Online Marketplaces: Platforms like AliExpress, Alibaba, and Oberlo offer a wide range of products from various suppliers.
  • Local Suppliers: Consider working with local suppliers to reduce shipping times and costs. Websites like Jumia and Kilimall can be good starting points.
  • Supplier Directories: Use directories like SaleHoo and Worldwide Brands to find vetted suppliers.
  • Contact Manufacturers: Reach out to manufacturers directly to inquire about drop shipping options.

5. Setting Up Your Online Store

Your online store is where customers will browse and purchase your products. Here’s how to set it up:

  • Choose an E-commerce Platform: Popular platforms like Shopify, WooCommerce, and BigCommerce offer user-friendly interfaces and essential features for drop shipping.
  • Design Your Store: Choose a clean, professional design that reflects your brand. Ensure your website is mobile-friendly and easy to navigate.
  • Product Listings: Create detailed product listings with high-quality images, accurate descriptions, and clear pricing.
  • Payment Gateways: Integrate secure payment gateways like M-Pesa, PayPal, and Stripe to facilitate smooth transactions.

6. Marketing Your Store

Effective marketing is crucial to attract customers and drive sales. Here are some strategies:

  • Social Media Marketing: Use platforms like Facebook, Instagram, and Twitter to promote your products and engage with your audience.
  • Search Engine Optimization (SEO): Optimize your website for search engines to increase organic traffic. Focus on relevant keywords, quality content, and backlinks.
  • Email Marketing: Build an email list and send newsletters, promotions, and updates to keep your audience engaged.
  • Influencer Partnerships: Collaborate with influencers in your niche to reach a larger audience.
  • Paid Advertising: Use Google Ads, Facebook Ads, and Instagram Ads to target specific demographics and drive traffic to your store.

7. Managing Orders and Customer Service

Efficient order management and excellent customer service are key to maintaining a successful drop shipping business. Here’s how to manage them:

  • Order Processing: Automate order processing using tools like Oberlo or Dropified to streamline operations.
  • Customer Service: Provide prompt and helpful customer service. Use chatbots, email support, and social media to address customer queries and concerns.
  • Returns and Refunds: Have a clear return and refund policy. Ensure your suppliers can handle returns and refunds efficiently.

8. Analyzing and Improving

Regularly analyze your business performance to identify areas for improvement. Use tools like Google Analytics and Shopify Reports to track metrics such as traffic, conversion rates, and customer behavior. Make data-driven decisions to optimize your store, marketing strategies, and customer service.


Starting a drop shipping business in Kenya offers a great opportunity for aspiring entrepreneurs. By choosing the right niche, finding reliable suppliers, setting up an attractive online store, and implementing effective marketing strategies, you can build a successful drop shipping business. Stay adaptable, continuously analyze your performance, and be responsive to customer needs to ensure long-term success.

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